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The primary role of Junior Data Analyst will be to carry out a variety of data analytics activities to support internal and external projects, including but not limited to: Data engineering: Manage multiple data sources; Gather and parse data, as required; Clean up data, audit data for accuracy, consistency and completeness. Data analytics: analytics and artificial intelligence techniques (using tool such as but not limited to - Excel, SQL, Python, SAS, R, Matlab, etc.) and extract valuable and actionable insights. Data processing and visualization: Summarize insights in a simple yet powerful charts, reports, presentation slides, etc., as required. Customer success: Interact with customers to gather information, highlight issues in business processe and share insights on a as required basis; ensure customer achieves the performance goals; understand customer business, key stakeholders at customer end, their key concerns and focus areas and track their business through publically available sources (Social media, website notifications, etc.) Service quality assurance: perform audits and ensure adherence to service quality set for different projects at different stages in value delivery. Customer on-boarding management: responsible for end-to-end all analytics from the point of pre-sales to getting customer live, and ensuring customer sees value in utilizing our services. Project operations: For internal and external client projects, use our proprietary tools for performing data engineering, analytics and visualization activities. Responsible for project deliveries, escalation, continuous
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